Booking
Terms and Conditions

As part of its corporate responsibility towards the Customer, the Company adopts fair and ethical business practices as well as accurate marketing communications at all times.

Reservation can be made with the Company anytime during business hours. A deposit is required upon booking. If your deposit is less than the required amount, kindly top up the difference within the next 3 days. Any minor below 18 years old travelling without an accompanying adult must inform the Company upon booking. An adult undertaking may be required.

• All tours (except those on charter flights) – a deposit of $1000-$2000 per person is required upon reservation
• Tours on charter flights – amount as per terms and conditions stipulated by principal suppliers

Payment of deposit and full payment do not constitute confirmation of the tour. All group tours are subject to a minimum group size (as determined by the Company) in order to depart. Full payment is required minimum 21 days before departure. In case of tours on charter flights, full payment must be made 1 month before departure. Failure to comply with this may result in cancellation of reservation and in such an event, the cancellation charges will apply accordingly. In the event of incremental airfare, taxes and fuel surcharge imposed by the airlines and relevant authorities, the company reserves the right to request for a top-up on the initial deposit for immediate issuance of air tickets, to avoid incurring any additional surcharges.

The Customer is allowed to cancel the reservation in writing, at any time prior to the departure date. However, cancellation fee will apply and it is computed based on the length of notice period prior to the departure.

Should there be a refund of airport taxes or miscellaneous surcharges by the airline(s), we shall be entitled to charge an administrative fee of S$50, to be deducted from the refunded amount. Please note that any change of departure date, passenger’s name (other than correction of typographical error(s) or Package Tour is considered a cancellation and a cancellation fee will apply.

Charges shown above may not apply to certain group tours under special promotion. Under such circumstances, a separate set of terms and conditions will be made known to the customer at the point of booking.

Terms above only relate to tours operated by the company. For tour products or individual components supplied by third party(ies), e.g. Insight Vacations, Contiki Holidays, train services, air tickets, cruise or hotel bookings etc., cancellation fee under the terms and conditions of the respective third party(ies) shall apply plus a handling fee of S$50 per service per person. Cancellation fee imposed by third party(ies) includes no-show fee, refund administrative fee and any deposit committed to their suppliers to secure confirmation of services requested. Upon the Company receiving the written notice of cancellation and in accordance with the Terms and Conditions stipulated, the Customer shall receive the refund. You will be notified of the amount of the cancellation fee payable as soon as possible following cancellation of the reservation. Should the deposit be insufficient to meet the cancellation fee, you must settle the shortfall within 3 days of such notification.

Please note that the company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. At times due to low subscription for a group tour, the Company may choose to cancel the entire tour 14 days prior to departure. The Company may, if it so chooses, recommend alternative tours either to the same destination or other tours, based on current tour fare or offer an option for the customer to top up the tour fare in order to materialize the tour. All prior special discounts offered shall not be extended for the alternative tours. In the case of a free and easy tour, accommodation and all services are strictly upon request and subject to confirmation. The Company may recommend alternatives if available. Please note that surcharges may apply on a case by case basis and the Customer will be advised accordingly. Should the Customer decide not to accept the alternatives, all refund will be made accordingly by the Company and without further obligations. The Company shall also not be held liable for any contingent costs incurred by the Customerarising from the cancellation. The Customer shall receive the refund within 4 to 6 weeks upon the Company notifying the Customer of the tour cancellation. Save as stated herein, the Company shall not be liable for any claims, losses, damages or costs sustained by the Customer.

No refund will be made with respect to accommodation, meals, sightseeing or any other services included in the tour fare but not utilised by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the tour.

Refund will be made in a form of cheque and processed within 2 to 4 weeks from date of written cancellation. For credit card payment, refund will be made through the credit card company and processed within 4 to 6 weeks. During peak periods, the refund process may be longer due to the increase in transactions.

Amendment refers to any change to the original reservation such as change of name, change of flight itinerary and/or change of accommodation.

Amendment by the Customer
Any change made by the customer to the existing booking must be in writing and an amendment fee of S$50 per person will apply. Any re-issuance of air ticket, minimum administrative fee of S$50 per air ticket on top of any airline charges will apply. Any change or postponement of the departure date or the tour type, cancellation fee as stated under the
section “Cancellation by the Customer – Payment and Cancellation Fee” will apply. Any change made to name of the Customer will be treated as cancellation of tour. The Company will revert to the Customer within 14 working days upon receiving written notice of the request for amendment.

Amendment to Tour Itinerary by the Company
The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of a force majeure. Tour groups on different flight schedules may be merged without prior notice.

Any requests for an extension of stay or deviation from the Package Tour itinerary must be in writing and may be permitted, on the terms below, subject to applicable validity periods, restrictions on air tickets or seat confirmation, and availability of accommodation.

We will endeavor to accommodate your request but cannot assure you that it can or will be effected. If, for any reason, we are unable to confirm your request at least 2 weeks prior to the designated departure date, the request shall be deemed withdrawn and you shall be deemed to have consented to the original itinerary.

Any extension or deviation will be at your own expense and separate transfers to and from the airport will not be provided. All extra costs (including a reasonable administrative fee to be determined our discretion) incurred to process the request for an extension or deviation will also be borne by you.

For Package Tours on charter flights, no extension or deviation will be permitted as the air ticket issued is a special one, restricted to a specified airline only, and is not negotiable, endorsable, re-issuable, refundable or re-routable. Any alteration of the route or the flight date by you is solely at your own risk and we and our associated agents shall not be held responsible for any inconvenience caused or extra expense incurred.

Passport and Other Travel Documents
It is the Customer’s sole responsibility to ensure that he/she has a valid passport with minimum 6 months’ validity from date of the last departure point and have at least 4 blank pages side by side as well as the necessary visas, vaccinations, health certificates and all necessary travel documents as required by the various government authorities of the country(ies) to be visited (e.g. exit permit, work permit, social visit pass etc.).

Each traveller is also solely responsible for ensuring that his or her name as provided to the Company and reflected in the Pax Statement tallies with the name in his or her passport or travel document. If any amendments to such name are required, all applicable fees and charges shall be borne by the traveler.

Visa
Different embassies/consulates require varying lengths of time to process visa applications. For non-Singapore passport holders, please request the Company to check on visa requirements. The Company renders assistance in visa application wherever possible. The Company cannot, however, guarantee the approval of such visa application. This service is subject to (auxiliary) fee. Please check with the Company on the amount. If, for any reason, application for visa or exit permit is rejected, full refund of all monies paid (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is made known to the Company at least 35 days prior to departure. If less than 35 days’ notice is given, the relevant cancellation fee as stated under the section ”Cancellation by the Customer – Payment and Cancellation Fee” and/or in the addenda to the Terms and Conditions, if any, will apply. The Company will not be responsible for any expense, reimbursement or refund of the tour fare if the Customer is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm/damage to person or property.

Travel Insurance
Purchase of travel insurance is strongly recommended with respect to unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury or illness. Under no circumstances shall the Company be construed as a carrier under contract for sale carriage of the Customer or his/her baggage/belongings. The Company will be pleased to assist in the enquiries of any travel insurance and related matters.

Travel Vouchers
The Company issues travel vouchers from time to time as part of its promotional activities. The terms and conditions for the redemption of travel vouchers are clearly spelt out in the appropriate documents and shall be binding on the Customer.

Tour Participation
Children under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision. Guest must ensure they are medically and physically able to travel. We do not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A traveller who requires services of a personal nature should consider bringing a companion to provide such assistance and must understand that other travellers and our Staff will not be available for such purpose.

Accommodation
Accommodation is as specified in the tour brochure/itinerary/booking form. Accommodation for adults is based on twin-share, double or triple-share bedrooms at the nominated or similar standard hotels. For stays at farms and ski resorts, sharing of bathroom facilities may be necessary. Please note that certain destinations do not offer triple-sharing, therefore no extra bed is provided and will be based on existing bedding, otherwise a single occupancy supplement may be incurred.

Meals
Meals, including meals on board flights, are as indicated in the tour brochure/itinerary/booking form. If meals on board are not served due to whatever reasons, there shall be no refund or replacement.

Special Requests
If there is any special request regarding special meals, dietary requirements, adjoining rooms etc., please inform the Company upon booking. Such requests are subject to availability and confirmation.

Validity
All information and prices shown are accurate at time of print.

Tour fare includes:
Airfare, accommodation(when booking of triple-share rooms, please note that the third bed will be a “roll-away” bed), airport transfers (if any) and meals (if any), as specified in the tour brochure/itinerary/booking form.

All tour fares excludes:
Visa fees; Airport taxes, excess baggage charges; Custom User Fees, Nordic Environment Tax, Port Tax, Service etc (where applicable); Meals, beverages, room services or others not set out in the itinerary; Any gratuities to driver, tour guide or tour leader; Any porter’s fee at the hotel and airport; Flight insurance & fuel surcharges; Travel insurance. These excluded charges are subject to change without prior notice and tour members must note the additional charges payable from such change. Please refer to the Company for visa fees, gratuities to drivers and tour leaders/local guides, and tips to hotel porters.

Child Fare
Children below 12 years as on the date of departure or date of return depending on different airlines from Singapore are eligible for child fare. Child fare is based on a twin-share or double room with 2 adults without an extra bed. If an extra bed for the child is required, please arrange with the Company who will advise on the surcharges/supplements, if any.

Pricing Policy Relating to Promotions
The Company accords discount and other form of promotional pricing. Its policy is to display all service fee including such discounts or promotions.

Modes of Payment
Payment may be made in cash, by NETS or credit card. All payments have to be made in Singapore Dollar Pricing Accuracy To ensure accuracy in billing, our policy is to clearly list all relevant prices (including GST) in our invoices and communications materials. We will also clearly indicate any additional charges for extra services that may be incurred by the Customer.

Receipts
We will issue a detailed receipt for each and every payment made. Whilst we are a GST-registered organization, no GST is levied for outbound tours. However, GST is payable by the Customer for any tours and coach services withinSingapore.

We welcome feedback from our customers. Should you have a complaint on the Package Tour, you should inform our representative during the course of the Package Tour and if matter cannot be resolved after our representative’s
best endeavours to do so during the Package Tour, your complaint should be made in writing to the Company at customercare@hongthai.com.sg

In respect of marketing communications, the Company ensures that its brochures contain sufficient and accurate information on prices (which can be found on the Company’s website), quality, availability and terms of sales.

We will comply with all relevant obligations under the Personal Data Protection Act 2012 (“PDPA”) governing the collection, use, disclosure and care of your personal data in accordance with out privacy statement, a copy of which can be found at www.HongThai.com.sg;PrivacyPolicy.

We incorporate and rely on the services of airlines, transport companies and other third party service providers for our Package Tours. These Terms and Conditions and any arrangements or bookings relating to the Package Tour are additionally subject, in every respect, to any terms and conditions that may be imposed by these third party service providers. Whilst we will endeavour to render reasonable assistance to our Customers wherever possible, we have no control over these third party service providers and shall not be liable, in any way, for any changes made by or acts or omissions on the part of such third party service providers in connection with any Package Tour.

Without limiting any other provision of these Terms and Conditions, to the fullest extent permitted by law, we shall not be responsible or assume any liability to any Customer or traveller for:

a) Any injuries, damage, loss or delay affecting any person or property not arising from our own negligence or breach;

b) Any loss, damage, costs, expenses or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to:

1. Actions or omissions of third parties (including any applicable third party service providers);
2. Mechanical breakdowns;
3. A Force Majeure Event;
4. A failure by the Customer or traveller to comply with any of his or her obligations hereunder;
5. A failure by the Customer or traveller to possess, obtain or maintain any travel documentation required for the Package Tour (e.g. health certificates, visas, valid passports, etc.);
6. A failure by the Customer or traveller to follow reasonable instructions, including but not limited to noting and complying with specified check-in and check-out and/or meeting places and times.

The Company reserves the right to change, amend, insert or delete any of the Terms and Conditions, or policies contained in this document, as the case may be, without prior notice. Any feedback/claim with regard to the tour must be submitted in writing within 14 days of
return from the tour, failing which the Company shall accept no responsibility. In the event of loss and found item, administrative charges may apply for such request, where applicable.